Terms & Conditions

UNIQUEZERO — 2027 PAYMENT TERMS AND CONDITIONS

Effective for the 2027 Academic Year

1. Purpose

These Payment Terms and Conditions set out the payment requirements applicable to all learners registered with UniqueZero for the 2027 academic year.

By registering a learner with UniqueZero, the parent/guardian acknowledges and agrees to comply with these payment terms.

2. Annual Registration Fee

2.1 A once-off annual registration fee of R300 is payable per learner registering in 2027.

2.2 The registration fee is payable upon registration and before registration is considered complete.

2.3 The registration fee is separate from term programme fees and additional services or activities.

3. Term Programme Fees

3.1 Term fees are payable in full before the deadline date of the applicable term.

3.2 The 2027 payment system uses term-based payment rather than standard monthly payments.

3.3 The term fee provides access to the standard UniqueZero programme for the applicable term.

3.4 The term fee does not include crossday or crossnight fees.

4. Single-Session Attendance

4.1 A non-term registrant may request attendance at a single session, subject to availability.

4.2 The single-session fee is R80.

4.3 Payment must be made before attendance.

4.4 Single-session attendance does not automatically constitute programme registration or provide the benefits of term registration.

4.5 UniqueZero may limit single-session attendance if class capacity has been reached.

5. Crossday and Crossnight Fees

5.1 Crossdays and crossnights are additional activities and are not included in the standard term fee.

5.2 Standard fees are:

• Crossday: R80
• Crossnight: R100

5.3 A registered learner actively attending the programme during the applicable term will pay R50 per crossday or crossnight where such an event is hosted.

5.4 The R50 fee applies separately to each event.

5.5 Attendance is subject to availability and any requirements communicated for the event.

5.6 Payment must be made by the specific event deadline.

6. Term 4 Loyalty Benefit

6.1 The Term 4 loyalty benefit recognises learner commitment to the UniqueZero programme.

6.2 Term 4 is FREE if the learner participated in UniqueZero for at least three terms during 2027.

6.3 A qualifying learner does not pay the normal R450 Term 4 fee.

6.4 Learners who participated in fewer than three terms must pay the full R450 Term 4 fee.

6.5 The loyalty benefit applies only to the standard term programme and does not include additional crossdays or crossnights.

7. Payment Deadline

7.1 All applicable term fees must be paid before the first class of the relevant term.

7.2 The parent/guardian is responsible for ensuring timely payment.

7.3 Non-payment may result in suspension of access until the outstanding amount has been settled.

8. Late Payments

8.1 The term-based payment system aims to minimise payment delays.

8.2 Any payment not received by the applicable deadline will be considered overdue.

8.3 Payment reminders may be issued.

8.4 Continued non-payment may result in the learner's participation being suspended.

9. Non-Attendance

9.1 Term fees are charged for the learner's place in the programme and not according to the number of classes attended.

9.2 Absence does not automatically cancel, reduce or waive the applicable term fee.

9.3 Additional event fees remain payable where the learner has registered to attend the relevant event.

10. Withdrawal

10.1 The parent/guardian must formally notify UniqueZero when withdrawing a learner.

10.2 Withdrawal does not automatically create an entitlement to a refund.

10.3 Leaving during a term may affect eligibility for the Term 4 loyalty benefit.

11. Refunds

11.1 The annual registration fee is non-refundable, except where UniqueZero determines otherwise in accordance with applicable law.

11.2 Term fees paid in advance are generally non-refundable once term participation has commenced.

11.3 Additional activity fees are subject to the specific cancellation and refund conditions applicable to the activity.

12. Payment Records

12.1 UniqueZero maintains learner payment records.

12.2 A parent/guardian may be required to provide proof of payment where a payment cannot be identified or allocated.

12.3 The parent/guardian is responsible for using the correct payment reference.

13. Changes to Fees

13.1 The fees stated in these terms apply to the 2027 academic year.

13.2 Any changes to fees will be communicated before they take effect.

14. Acceptance

14.1 Registration for 2027 confirms that the parent/guardian has read, understood and accepted these Payment Terms and Conditions.

14.2 The parent/guardian is responsible for all applicable registration, participation and additional activity fees.

15. Summary of 2027 Fees

GENERAL UNIQUEZERO TERMS AND CONDITIONS

1. Purpose and Scope

These Terms and Conditions establish the rules and responsibilities applicable to learners, parents/guardians and UniqueZero in relation to participation in the academic programme.

The purpose is to maintain a professional, respectful, safe and productive learning environment.

By registering, the parent/guardian and learner agree to comply with these terms.

2. Registration and Acceptance

Registration must be completed through the UniqueZero registration process.

A learner's place is confirmed once the required information and registration requirements have been completed.

UniqueZero may limit class numbers.

Parents/guardians must provide accurate and current information and must update contact details when necessary.

3. Attendance

Learners are expected to attend regularly and consistently. The programme is designed to build knowledge progressively.

Learners should attend scheduled classes prepared and ready to participate.

Parents/guardians should notify UniqueZero where reasonably possible if a learner is unable to attend.

Missing a class does not automatically entitle a learner to a replacement, refund or fee reduction.

4. Punctuality

Learners are expected to arrive on time.

Late learners may miss teaching, explanations, activities or assessments.

Repeated lateness may be addressed and communicated to the parent/guardian.

5. Learner Conduct

Learners are expected to:

• Respect tutors, staff, fellow learners, venue staff and the surrounding community.
• Participate positively in classes and activities.
• Follow reasonable instructions.
• Avoid disrupting classes.
• Respect the learning environment and property.
• Treat others with dignity and respect.

Disrespectful, disruptive, threatening, abusive or inappropriate behaviour may result in disciplinary action.

6. Prohibited Conduct

The following conduct is not permitted:

• Bullying or harassment.
• Intimidation or threats.
• Fighting or aggressive behaviour.
• Deliberate disruption.
• Vandalism or deliberate damage to property.
• Theft or unauthorised removal of property.
• Inappropriate or offensive language.
• Conduct that creates an unsafe or seriously disruptive environment.

UniqueZero may take appropriate action where prohibited conduct occurs.

7. Parent/Guardian Responsibilities

Parents/guardians are expected to support the learner's participation by:

• Ensuring attendance.
• Ensuring punctuality.
• Supporting academic work and preparation.
• Receiving and considering UniqueZero communication.
• Keeping contact information accurate.
• Informing UniqueZero of relevant changes.
• Addressing outstanding administrative matters.

Parents/guardians remain responsible for the learner outside the UniqueZero environment.

8. Communication

Official communication channels may include WhatsApp, email, telephone, the UniqueZero website and UZEMS.

Parents/guardians are responsible for keeping contact details current and checking official communications.

Announcements may cover classes, venues, timetables, academic activities and programme arrangements.

9. Class Changes and Transfers

UniqueZero may allow a learner to transfer between classes or locations where capacity and programme arrangements permit.

Transfers are not automatic and must be approved.

A transfer may be refused where a class is full or where the change would negatively affect programme organisation.

10. Make-Up Classes

If UniqueZero cancels a class, an alternative or make-up class may be provided where reasonably possible.

A make-up class is not guaranteed where circumstances outside UniqueZero's reasonable control prevent this.

Where a learner voluntarily misses a class, UniqueZero has no automatic obligation to provide a make-up class.

11. Changes to Timetable and Venue

UniqueZero may change class dates, times or venues due to venue availability, school activities, holidays, operational requirements or other circumstances outside its control.

Reasonable advance notice will be provided where possible.

UniqueZero will make reasonable efforts to minimise disruption.

12. School Holidays and Public Holidays

Class schedules around school holidays and public holidays will be communicated where applicable.

Learners and parents/guardians should not assume that the normal schedule applies during these periods.

13. Class Capacity

UniqueZero may limit the number of learners in a class.

When a class is full, new registrations or transfers may be placed on a waiting list or directed to another available class.

Spaces are allocated according to UniqueZero's applicable procedures.

14. Crossdays and Crossnights

Crossdays and crossnights are additional academic activities and are not automatically included in the standard programme.

They are subject to availability and confirmation.

Applicable fees and arrangements will be communicated for each activity.

Registered learners who qualify for the applicable discount will be informed accordingly.

15. Academic Participation and Responsibility

UniqueZero provides academic support, guidance and learning opportunities.

Learners are expected to participate, complete assigned work and make reasonable efforts.

Parents/guardians are encouraged to support positive study habits.

UniqueZero does not guarantee a specific examination mark, promotion or academic result.

Academic performance may be affected by attendance, participation, preparation, effort, completion of work and individual learner needs.

16. Learner Progress

UniqueZero may monitor learner participation and progress through classwork, assessments, tests, feedback and other appropriate academic activities.

Academic concerns may be communicated to the learner and/or parent/guardian.

Parents/guardians are encouraged to engage with UniqueZero regarding academic concerns.

17. Withdrawal

A learner or parent/guardian may withdraw from the programme.

Withdrawal should be communicated through an official UniqueZero communication channel.

Withdrawal does not automatically cancel payment obligations that became due before the effective withdrawal date.

Refunds and outstanding payments are handled in accordance with the applicable Payment Terms.

18. Photography, Video and Marketing

UniqueZero may take photographs and videos during classes, events, crossdays, crossnights, academic activities and related activities.

Where the required consent has been provided, such photographs and videos may be used for advertising, promotional and marketing purposes, including:

• Flyers and posters.
• Social media.
• The UniqueZero website.
• Digital advertisements.
• Printed promotional material.
• Promotional videos.
• Academic programme advertisements.
• Presentations and other promotional material.

Such material may be publicly accessible.

Where required consent has been provided, the parent/guardian authorises the use of such material for legitimate UniqueZero promotional purposes.

19. Personal Information and Privacy

UniqueZero may collect and process personal information reasonably required for programme administration, parent communication, registrations, learner records and academic services.

Reasonable measures should be implemented to protect personal information.

Where an electronic system such as UZEMS is used, reasonable protection measures should be implemented.

20. Health, Safety and Emergencies

Learners must follow reasonable health and safety instructions.

Parents/guardians must provide appropriate emergency contact information.

In an emergency, UniqueZero may take reasonable steps to protect the learner and contact the parent/guardian or emergency services where necessary.

21. School and Venue Rules

Where UniqueZero operates at a third-party school or venue, learners must comply with reasonable rules applicable to that venue.

UniqueZero may restrict or remove participation where serious disruption or a safety concern occurs.

22. Damage to Property

Learners are expected to take reasonable care of school, venue and other property.

A learner and/or parent/guardian may be responsible for deliberate or negligent damage, subject to applicable law and the circumstances of the matter.

23. Complaints and Concerns

Concerns should be raised as soon as reasonably possible.

Complaints should be communicated respectfully through official UniqueZero channels.

UniqueZero will consider complaints fairly and make reasonable efforts to resolve concerns.

24. Termination of Participation

UniqueZero may suspend or terminate participation in cases involving serious or repeated breaches, misconduct, persistent disruption or other circumstances that make continued participation unreasonable.

Where appropriate, UniqueZero may communicate concerns and provide an opportunity to address them.

Any termination will be handled in accordance with the Payment Terms and applicable legal requirements.

25. Changes to Terms

UniqueZero may review and update these Terms and Conditions to reflect operational requirements, programme changes, technology or applicable requirements.

Material changes will be communicated through an appropriate official communication channel.

26. Acceptance

Registration and participation confirm that the parent/guardian has read, understood and accepted these Terms and Conditions.

Learners are expected to understand and follow the applicable rules.

These Terms and Conditions should be read together with the UniqueZero 2027 Payment Terms and Conditions and any other applicable registration or consent documents.